The practice is mandated to achieve high standards in all areas and is now re-assessed each year to ensure these standards are maintained.
Occasionally visiting assessors check our records to ensure good standards. They are also bound by the same confidentiality rules.
Other medical outlets may use personal health information - this is always anonymised.
Beyond the practice's jurisdiction there are various organisations that are established to help patients and who can be approached directly. They include:
NHS England (www.england.nhs.uk) is responsible for the direct Commissioning of:
• GP Services
• Dental Services
• Community Pharmacy Services
• Optometry Services
• Health Visiting Services
• Screening Services
If you have any kind of concern, you may telephone 0300 311 2233 Monday to Friday between 8.00am and 6.00pm, email: firstname.lastname@example.org or write to:
NHS Commissioning Board
PO Box 16738
You will be directed to a Customer Contact Centre who will deal with your concerns and agree actions to resolve them.
Independent Complaints Advocacy Service
ICAS www.pohwer.net is an independent organisation that supports people who wish to make a complaint about their NHS treatment or services. Telephone 0300 456 8347 or write to:
400 Pavilion Drive
Care Quality Commission
If you have a genuine concern about a staff member or regulated activity carried out by the practice, you may contact the cqc (www.cqc.org.uk) on 03000 616161.
The Parliamentary & Health Ombudsman
As a last resort, if you are not happy with the response you receive from this practice, you can refer your complaint to the Ombudsman (www.ombudsman.org.uk) by telephoning 0345 015 4033, or textphone (Minicom) to 0300 061 4298
Please Help Your Doctor
Did you know you don't need a sick note if you are off work less than seven days? You can self-certify - contact your personnel office at work for details.
Don't forget you don't always need an appointment with your GP for advice on coughs, colds and other minor health problems - you can see the practice nurse or local pharmacist instead. Remember, too, that the NHS Walk-in Centre in Corby is open between 8.00am and 8.00pm seven days a week.
Freedom of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. Details are available from the Practice Manager. Any subsequent request for information under the Act must be made in writing to her.
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.