WOODFORD MEDICAL CENTRE
PATIENT SURVEY RESULTS 2012
(Number of Responses 27) 

Question 1

‘Which do you think is the most important issue on which we
should consult our patients?’

Some Comments:
•	‘I like that I can see a doctor without making an appointment’
•	‘Satisfied with current provision’
•	‘I shall try the on-line repeat prescription service’
•	‘The open appointment system is a fantastic and flexible booking system and gives patients the best service possible’
•	‘Current appointment system works well so don’t change!’ 

Question 2

‘In the last 6 months which of the following did you see at
the Medical Centre?’

Question 3

‘In the past six months, how easy have you found it to get
through to the Medical Centre on the phone?’

Question 4 

‘How satisfied are you with the services at the Medical
Centre?’

Question 5

‘How helpful do you find the Reception/Admin. Staff at the
Medical Centre?’

Question 6

‘Do you find the Health Education Leaflets and Posters
displayed useful?’

Question 7

Overall, how would you rate Medical Centres communication
with you?

Question 8

‘Are you aware of the on-line repeat prescription service?’

Question 9

‘How often do you use the on-line repeat prescription service?’

Question 10

‘Would you be interested in supporting the Practice by
participating in confidential surveys aimed at improving our services as part of our Patient Representation Group?’
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