Make An Appointment
All attendances at the surgery are by appointment. To make an appointment ask at the reception desk or telephone 650303. Routine appointments can be made up to three weeks in advance with the doctor of your choice. Please make a separate appointment for each patient (the practice has a policy
relating to consent for the treatment of children under 16).
Appointments are booked at 10-minute intervals but we realise that some problems may take longer than others. If the surgery does not run strictly to time, please be patient. Doctors are available between 8.30am - 6.00pm every weekday (up to 8.00pm Monday and Wednesday).
Cancel An Appointment
If you are unable to keep an appointment, please cancel it in good time so that we can offer it to someone else. Please remember you can cancel unwanted appointments at any time day or night by phoning the appointments number 01933 650303 and leaving the details at the end of the message.
Urgent Appointments (Same-day Appointments)
A doctor or nurse will always see genuine urgent cases but you may be asked to wait, so please be patient. During urgent consultations we will not be able to discuss other 'non-urgent' problems. Those patients needing an urgent appointment will be seen by one of the Triage Team (not the doctor of your choice) and will be given an approximate time to attend.
Calls for urgent appointments are taken from 8.30am onwards.
- When a request is made for an urgent/same day appointment the receptionist will take a phone number and arrange for a nurse to call you back.
- The nurse will ask a few questions in order to decide who is the most appropriate to deal with your clinical problem and will give you an approximate appointment time.
- Patients who come in person to request an urgent appointment, rather than telephoning, will be seen by the same nurse who will arrange an appointment, in the same way. (It is important to note that while you will be given the earliest available appointment time, attending in person will not mean you will be seen any sooner.)
- Everyone who is assessed as needing an urgent appointment will be seen that day.